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The Effects Of Total Quality Management On Productivity Using The Probit Model
[A CASE STUDY OF SKYE BANK PLC EDO STATE]
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1.3 OBJECTIVES OF THE STUDY
The broad objectives of this research
work are to take a critical look at the principle of Total Quality
Management so as to find out how its implementation will affect an
organization performance. The specific is to investigate the following:
• The relationship between Total Quality Management variables and the bank productivity.
• The relationship between Total Quality Management variables and the bank profitability.
1.4 RESEARCH QUESTIONS
The questions related to this work are:
• Does the implementation of Total Quality Management (TQM) have any effect on the performance of the bank?
• What kind of effect does Total Quality Management (TQM) has on the performance of the bank and
• To what extent does Total Quality Management (TQM) implementation affect performance?
1.5 HYPOTHESES OF THE STUDY
To identify the achievements of the desired objectives, the following hypotheses are formulated:
H0: Represents Null Hypotheses
H1: Represents Alternate Hypotheses
HYPOTHESES I
H0: Total quality management variables will have negative influence on banks productivity.
H1: Total quality management variables will have great influence on banks productivity.
HYPOTHESES II
H0: Total quality management variables will have negative influence on banks profitability.
H1: Total quality management variables will have a great influence on banks profitability.
1.6 SIGNIFICANCE OF THE STUDY
Looking
at the volume of investment required to execute a formidable quality
instrument such as TQM in bank, one would agree that it is important to
be able to convince ourselves that such investment would yield some
gains for the bank before embarking on such a project.
Thus to say
that this study is justified is merely repeating the obvious as without a
study like this it might be difficult to get the
support of quality advocators and sympathy of other members of the organization.
Apart
from this management, we will also not be able to measure the benefit
derivable from their huge investment in implementing quality programmes
such as TQM. A study like TQM will therefore provide a guide towards
evaluating the gains of implementing a quality program both for
organisations who has done that and those that are still in the process.
In summary, the following listed points could be considered as justification for a study just as this:
• It provides an opportunity to critically evaluate every quality program in line of what benefit it will yield.
• It provides a good basis for the justification of proposed quality program for the advocators of such program.
• It shows vividly what organization stand to gain or lose it implementing quality programs such as TQM.
• Finally it exposes organization and other readers to the rudiments of Total Quality Management philosophy.
1.7 THE SCOPE OF THE STUDY
This
research work covers the performance of Skye Bank Plc. in the years
before and after the implementation of Total Quality Management in the
organization.
It is a study designed to compare the implementation of
the Total Quality Management principles in Skye Bank Plc. with the
performance of the banks using turn over and profitability as a
measurement yard-stick for the banks performance.
1.8 LIMITATION OF THE STUDY
• Network interconnectivity to enhance elaborate research
• High level of illiteracy
• Organization operational huddles
• Time and cost constraints due to cause of scarcity in gasoline to go about the research.
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe broad objective of this research work is to take a critical look at the principle of total quality management so as to find out how its implementation will affect an organisation‟s productivity and profitability. For the purpose of this study, the researcher limited its data to those of the Skye Bank Plc and her customers. The researcher used survey method to investigate the effects of Total Quality Management on productivity using the probit model: a case study of Skye Bank Pl ... Continue reading---
