Human Motivation And Workers Productivity
[A CASE STUDY OF BETA GLASS PLC UGHELLI, DELTA STATE, NIGERIA]

PRODUCTIVITY
“Productivity is an index that measures output (goods and services) relative to the input (labour, materials, energy and other resources) used to produce them” Stevenson W.J. (2005:47)
For non-profit organisation, higher productivity means lower cost. For profit-based organisation, productivity is an important factor in measuring how competitive a company is. Productivity growth is the increase in production from one period to the next relative to the productivity in the proceeding period. Thus

Table 2
Some examples of partial productivity measures Labour productivity. Units of output per labour hour
Unit of output per shift
Value – added per labour hour
Machine productivity.Units of output per machine hour Naira value of output per machine hour
Capital productivity. Units of output per Naira
Naira value of output per Naira input Energy productivity.Units of output per kilowatt hour
Naira value of output per kilowatt hour
For an individual department or organisation, production measures can be used to track performance overtime and guide on areas where improvement are required.
Production measures for an entire industry or country are termed aggregate measures. It serves as scorecards for effective use of resources
Business entrepreneurs are more concerned with competitiveness
PRODUCTIVITY IN THE SERVICE SECTOR
Productivity in the service sector is more difficult to measure and to manage because it involves intellectual activities and a high degree of variability.
Factors that affect productivity
The factors that affect productivity are methods, capital, quality, technology and management.
Technology that affect productivity are:
Fax machine    Automation
Copiers    Calculation
The internet    Computer
Voice mail, cellular phone    E-mail Computerized billing        software
The use may reduce productivity if not well ultilised. In addition, employee use of computer for non-productive work, like playing cards etc, is unproductive.
OTHER FACTORS THAT AFFECT PRODUCTIVITY ARE:
Standardized processes and procedures whenever possible to reduce variability can have a significant benefit for both productivity and quantity. Computer viruses can have an immerse negative impact on productivity. Search for lost or misplaced items waste time, hence negatively affect productivity. Scraps rates have an adverse effect on productivity, signally inefficient use of resource.
New workers tend to have lower productivity than seasoned workers, therefore, emerging companies may experience a productivity lag.
Safety should be addressed, Accidents can adversely affect productivity A shortage of information technology workers and other technical worker affect ability of companies to update computing resources, generate and sustain growth and take advantages of new opportunities
Lay offs often affect productivity. The effect can be positive or negative labour turnover negatively affect productivity, replacement need time to get up to speed.
Design of the workplace can impact productivity
Incentive plans that reward production increase can boost productivity Others are: equipment breakdown, shortages of parts or materials and inadequate training of employee