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IMPACT OF ELECTRONIC PAYMENT SYSTEM ON CUSTOMER SATISFACTION
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ABSRACT - [ Total Page(s): 1 ]The study examined the impact of electronic payment system on customer satisfaction in Nigeria. Particularly, the study investigated the extent to which electronic payment systems such as internet banking, mobile banking, ATM and POS system influence customer satisfaction in Nigeria using a case study of students of Redeemers University. It can be deduced from the review of literature that e-payment systems promote service delivery, loyalty and customer satisfaction. E-payment systems help to track customers. It also helps to map out terrains of the future and chart the most profitable course
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CHAPTER ONE - [ Total Page(s): 1 ]1.1 Background To The StudyThe rapid and consistent developments of information technology and the growth of internet-based banking and shopping have made electronics payment grown increasingly over the last decades and it’s widely viewed as a key driving force to increase the use of E-commerce services in the world, and Nigeria in particular. It is no longer news, that there has been a phenomenal increase in the amount of internet users in Nigeria. As at 2008, there was a 90% increase in the number of Nigerian internet users from the year 2000 (Ayo 2012). In the same vein, the number of onl ... Continue Reading
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ABSRACT - [ Total Page(s): 1 ]The study examined the impact of electronic payment system on customer satisfaction in Nigeria. Particularly, the study investigated the extent to which electronic payment systems such as internet banking, mobile banking, ATM and POS system influence customer satisfaction in Nigeria using a case study of students of Redeemers University. It can be deduced from the review of literature that e-payment systems promote service delivery, loyalty and customer satisfaction. E-payment systems help to track customers. It also helps to map out terrains of the future and chart the most profitable course
... Continue Reading
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