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Design And Implementation Of Campus Online Help Desk Information System
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1.4 AIMS AND OBJECTIVES
The aims and objectives of this project are listed below:
To develop software called CAMPUS ONLINE HELP DESK that will replace the manual method.
To develop, promote, and provide adequate and efficiently CAMPUS
ONLINE HELP DESK.
To maintain an efficient system of collection, sorting and delivery of customers information.
To demonstrate increased motivation to the Caritas University workers. To eliminate the error involved with the manual method of checking customers’ information.
To save the time wasted with manual method of checking customers’ information.
1.5 SCOPE OF STUDY
This project work is narrowed to Caritas University. It deals with the development of CAMPUS ONLINE HELP DESK to help in the checking of customers’ information.
1.6 LIMITATION OF STUDY
Owing to the scope of this project work as stated above, this project work is limited to CAMPUS ONLINE HELP DESK.
It is important to mention here that time was a major constraint in the course of fact finding. It is also wise to mention here that some information we need to work with was not collected because of the unwillingness of the staff to review such information.
1.9 DEFINITION OF TERMS
Business: is a legally recognized organization designed to provide goods, services, or both to consumers or tertiary business in exchange for money.
Computer: A computer is a programmable machine that receives input, stores and manipulates data, and provides output in a useful format.
Customer: A customer (also known as a client, buyer, or purchaser) is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller, or vendor.
Database: A database is a system intended to organize, store, and retrieve large amounts of data easily.[1] It consists of an organized collection of data for one or more uses, typically in digital form.
Report: Reports are often used to display the result of an experiment, investigation, or inquiry.
Order: Confirmed request by one party to another to buy, sell, deliver, or receive goods or services under specified terms and conditions.
System: whole compounded of several parts or members, system", literary "composition". Is a set of interacting or interdependent system components forming an integrated whole.
Information: is a processed data.
Storage: is a device for recording (storing) information (data)
Staff: a set of people, such as the employees or volunteers, within an organization
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe abstract of the project is now the online help desk information system has eased the general public who wish to make there enquires, log complaints, make a suggestion. These incidents vary significantly in type and urgency and require the attention of officials (hereafter referred to as ‘users’) within one or more Public Sector entities. The Campus online help desk has a Human Resource System with a single purpose of maintaining sensitive information that is required for ... Continue reading---
