Development Of A Customer Relation,interation And Complain Management

1.1 STATEMENT OF THE PROBLEM
My research is aimed at seeing ways of overcoming the problem from customers with conventional complaint management system.
These include;
1. Incomprehensive complaints history.
2. Inconsistency in customer interaction.
3. Lack of prompt updating as to when a complaint issues has been resolved.
4. Poor performance of the manual system may lead into the missing or exploitative of the complaint by the staff or any member of the management,

1.2 OBJECTIVES
This project is aimed at how company can resolve rising issues and improve the efficiency. This web application involves almost all the sections of staff in the company; the future implementation will be online help for the customers .
• Allow customer to registered and obtain username and password to login into the system and lodge in their complain and view previous complain.
• To implement a new system called issueTracker. With the use of HTML, JAVA and MYSQL.
• Rapid responses to customer issues
• Staff receiving emails and notification for rising issues
• Customer getting quick response 

1.3     SIGNIFICANCE OF THE PROBLEM

The significance of this study is to serve better than the existing system which is highly manual and therefore difficult in terms of monitoring the complaint, it improve database and enhance effectiveness, efficiency and security of the system. It is also intended that the study will help in the development of a new and hopefully and standard better computer aided system.

The new system will save time, reduce improper handling of complaint system and also improve relationship between customer, staff and management. The system is expected to be easy as customer can login their complaint anytime, staff and management also can equally response to online complaint in a more easy way and reduced turnaround time in responding to customers issues.