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Effective Management Through Language Communication In An Organization
[A STUDY OF DELTA STATE POLYTECHNIC, OGWASHI-UKU]
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Intrapersonal Communication
This is the process of information transfer which goes on within an individual. The individual is thus the receiver and sender of the communication process. Ideas and thoughts are not transmitted as soon as they are generated in us. Rather, each idea or thought that develops is first weighed, tossed here and there, then we decide how best to put it before we allow it to escape from within us. To communicate with others, we must first understand how we communicate with ourselves. This process is necessary to ensure effective and suitable construction of messages.
Interpersonal Communication
This is the exchange of ideas and information between two people: you and your friend, you and your boss in the office etc. In this case, you do not keep your ideas to yourself. You share them directly with someone else. In business, industry and similar organizations, interpersonal communication helps to break the barrier of formal relationships, generates warmth, resolves conflicts and creates the harmony essential for increased productivity. This makes it significant. Its effective application depends on our objectives, knowing the needs of the person we want to speak to, taking into consideration these needs and making sure that our message is appropriately
worded to suit the occasion.
Group Communication
This involves the exchange of ideas and information among members of a group or an organization. This enables them to accomplish the tasks they set for themselves. The group decides collectively what tasks to undertake and how to carry them out (James et al, 15 – 6).
In my own view, each type or perspective of oral communication already explained above is significant in the course of interaction. The occasion or situation determines what specific types of oral communication to use in passing the message across. In an organization setting therefore, any oral form of communication has to be properly encoded before it is uttered. All forms of interference (i.e phonological, syntactic and semantic) have to be avoided orally. If this is not done, oral communication is termed “ineffectiveâ€.
Written Communication
This refers to communication in the written symbols of a language. Obanya (qtd. in Gbenedio and Anene-Bolye) opines:
The written language is a static claim of symbols with a few punctuation marks to indicate pauses, questions … the reader is free to, and usually does the interpretation of these symbols the way he likes, sometimes contrary to what the writer intends (28).
Arhagba (33) further identifies the informal and formal types of written communication. The informal letters form a major part of informal writing. Official letters, memoranda, circulars, report writing, queries, minutes of meetings etc constitute formal written communication.
Furthermore, Robbins (287) foresees problems arising from written communication that are not well thought out, provocative, illogical and not clear. I am in support of Robbins and Obanya. Most of the communications in an organization are formally written. Whenever there are errors, the reader tends to misrepresent whatever information that is passed. When this arises, the written communication is said to be ineffective.
Non-Verbal Communication
Burgoon and Saine see non-verbal communication as the:
Attributes or actions of humans, other than the use of words themselves, which have socially shared meaning, are intentionally sent or interpreted as intentional, are consciously sent or consciously received and have the potential for feedback from the receiver (9-10).
Furthermore, Ohoneme is of the opinion that non-verbal communication: “serves to add further meaning as well as clarifies and reinforces oral communication†(19). In other words, where oral communication fails, non-verbal communication helps to complete the message being passed across.
2.4 Language Communication Process
Language communication process involves actions, reactions and interactions. Elaborating on this, Goldhaber (qtd. in James et al) notes that: “the phenomenon of creating and exchanging messages is on-going, ever-changing and continuous†(4). This opinion agrees with the view of Arhagba who sees communication as: “a vicious cycle which involves two major actors: the source and the receiver, who pass information to and from each other using agreed symbols and channels†(14).
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ABSRACT - [ Total Page(s): 1 ]AbstractIt is observed in many organizations that there has been the problem of ineffective language communication. This has adversely affected the management and subsequent performance level of these organizations. Opinions expressed by several scholars revealed that effective language communication played a very important role in the efficient management of an organization. This fact laid the basic foundation for this research. This study therefore, investigated the impact of effective ... Continue reading---
APPENDIX A - [ Total Page(s): 1 ]Appendix A
Faculty of Arts, Department of English Language and Literature, Nnamdi Azikiwe University, Awka.Dear Sir/Madam, Request for y ... Continue reading---
APPENDIX B - [ Total Page(s): 2 ]Works CitedAkpovi, S.U. Behavioural Science for Organizational Management.Benin City: Ambik Press, 2000.Aniemeka, G.I. Fundamentals of Public Administration. Onitsha: Osyora Nigeria Limited, 2003.Arhagba, E.E. Communication Basics: An Insight intoOrganizational Communication. Effurun: Shelfa International Limited, 1996.Burgoon, G. and T. Saine. Communication in Languages:Multiple Perspectives. London: Sage Publication, 2007.Dahnke, G.L. and G.W. Clatterbuck. Human Communication: Theory And Resea ... Continue reading---
TABLE OF CONTENTS - [ Total Page(s): 1 ]Table of ContentsPageTitle Page Approval PageDedicationAcknowledgements Abstract Table of Contents List of Tables/Figure Chapter One: Introduction1.1 Background of the Study 1.2 Statement of Problem 1.3 Objectives of the Study 1.4 Significance of the Study 1.5 Scope of the Study 1.6 Research Questions 1.7 Definition of Terms Chapter Two: Review of Literature2.1 The Concept of Language and Communication 2.2 The Relationship ... Continue reading---
CHAPTER ONE - [ Total Page(s): 2 ]It has been observed also that in the aforementioned Polytechnic, there exists a great gap between the Principal Officers and the other staff members. For example, in the Registry, where we have the Registrar as the Chief Administrative Officer, the next most Senior Administrative Staff happens to be a Senior Assistant Registrar, (no Principal Assistant Registrar, no Deputy Registrar in between).The above situations already described, usually result in conflicts and even hinder individual job pe ... Continue reading---
CHAPTER THREE - [ Total Page(s): 2 ]A total of two hundred (200) staff members make up the research sample of the study.3.4 Research InstrumentThe instrument for this project is basically a draft questionnaire (see appendix). Before the questionnaire was prepared, the researcher had in mind the objectives the questionnaire was expected to accomplish.A total of two hundred(200) questionnaire were administered to senior and junior staff of Delta State Polytechnic, Ogwashi-Uku.Section A of the questionnaire was to collect respo ... Continue reading---
CHAPTER FOUR - [ Total Page(s): 11 ]Research Question 2Poor communication adversely affects job performance in Delta State Polytechnic, Ogwashi-Uku.The response to question two (2) above is shown in the table below.The above reveals that a majority of the respondents, i.e153 out of 200, agree with the assertion that poor communication adversely affect job performance in Delta State Polytechnic, Ogwashi-Uku. This clearly indicates that members of staff cannot efficiently carry out their respective duties if they are poorly communic ... Continue reading---
CHAPTER FIVE - [ Total Page(s): 2 ]Chapter FiveSummary, Conclusion and Recommendations5.1 SummaryThis study is on the impact of effective management through language communication in an organization. Delta State Polytechnic, Ogwashi-Uku was used as a study. The research sample for this work consists of staff members (both Academic and Non-Academic) from sixteen (16) departments of the Polytechnic.To accomplish this investigation, the researcher employed the use of questionnaire to source for information. Eight (8) research ... Continue reading---
