-
Role Of Management In Motivating Workers In The Banking Sector
[A CASE STUDY OF FIRST BANK NIG. PLC. OKPARA AVENUE, ENUGU]
CHAPTER ONE -- [Total Page(s) 6]
Page 2 of 6
-
-
-
Udoh E.U. (1999) says that management has a major influence on our
perception and needs. The promotion of a colleague may kindle one‟s
desire for a higher position. A challenging problem may want our desire
to accomplish something by solving it. Personnel manager like other
categories of workers every where are basically the same. They want more
money, training exercise, more motivation accordingly. Even in the
banking sector, benefits that management can use in motivating personnel
managers include, medical facilities, pension, gratuity plans, vacation
leave with pay, and sick benefit with pay, housing subsidy, and
transport allowance. If these are the needs and wants of personnel
managers everywhere in the banking sector, what type of benefit do
managers in the sector provide to satisfy the yearning of their
manpower. From the situation of things in the country, we can see that
these fringe benefits are being denied to personnel mangers in most
banks in Nigeria. We don‟t need anyone to convince us that productivity
of personnel managers in such banks is one of the lowest in the sector.
However, the basic focus of this study centers on the role of management
in motivating personnel managers in the banking sector. Also the study
has to look into things that makes recruiting officers in the banking
sector feel satisfied in their work as well as the things management in
the banking sector have to do to make sure that their personnel derive
satisfaction from their work to boost their productivity, using First
Bank, Plc, Okpara Avenue, Enugu State as a case study.
1.2 STATEMENT
OF PROBLEM Motivation of personnel managers in every bank poses some
serious problems to both management and employees themselves and the two
have been on entangled midway but research and analysis of the
motivation of personnel appears to emphasize the importance of making
job challenging and meaningful.
Employees attitude to work depends on
the degree of motivation they derive from the job. Satisfaction an
individual derives from job varies with age, sex, occupational level,
social group and individual increase in productivity depends on workers
input and workers cannot put in much when they are dissatisfied with
their work. In other words, the efforts of managers in motivating
personnel manager or human resource managers in most of the banking
institutions does not seem to yield expected result, but managers in
these banks often consider their immediate corporate financial position
to the detriment of effective motivation of the personnel workers and
the role played by personnels, forces managers always to take
consolation on aggregate return rather than individual rate of returns
thereby, getting the wrong evaluation and faulty picture of the impact
of the role of personnel managers in motivation. This degree of laxity
and limitation constitute the problem of this study which necessitates
this research.
1.3 OBJECTIVES OF THE STUDY The objectives of this study are:
1. To determine how managers contributes to the motivation of personnel managers and their satisfaction in the banking sector.
2. To determine the effectiveness of personnel workers in the banking sector
3.
To look into some motivation mix, that is, the set of controllable
variables that managers in the banks can use to influence their
personnel workers and recommend appropriate motivation mix that will
make the staff experience job satisfaction that will enhance performance
and quality of service rendered to customers.
4. To determine the effectiveness and impact of motivation on employee‟s productivity in the bank.
1.4
THE SIGNIFICANCE OF THE STUDY This research work will be relevant to
the managers and personnel managers of First Bank Nig. Plc. It will also
be beneficial to other public sector organization in Nigeria; it will
also be of importance to the government, potential and future
researchers on the issue of management‟s means to motivate personnel
workers or related studies on motivation.
This empirical study is
also important to the researcher, since it is a partial requirement for
the award of Bachelor of Science (B.Sc) in industrial Relations and
Personnel Management. It is hoped that the result of this study would be
used by all corporate financial and recruiting organizations involved
in banking and personnel services, by way of providing the necessary
information and machinery that will be useful for appropriate decision
making and recruitment process in the area of study. It would also guide
management of related organizations on policy formulation and even on
implementation processes. This study will also identify how the academic
environment would stand to benefit in the direction of having a guide
for research work, lectures, seminars and even class work for the study.
The professionals would have enough ground for professional advice for
client and other related publics. Government will use the result of
their study as guiding information for policy formulation and other
decision-making. Finally, the general public and even the personnel
managers would benefit from this work by actually knowing what
motivation as well as the impact on performance is all about.
1.5 RESEARCH QUESTIONS
1. Are their any room for personnel management in your bank?
2. Are workers in your bank motivated on their work?
3. Does your bank management have concern on workers‟ job satisfaction?
4. What are the things management use to motivate personnel managers in your bank?
5. Are there problems arising in your bank concerning workers‟ motivation?
6. Did you think that motivation have an impact on worker‟s productivity in your bank?
7. Does the management respond to the workers problems positively?
8. In what ways do you think that motivation packages for workers in your bank could be improved?
CHAPTER ONE -- [Total Page(s) 6]
Page 2 of 6
-
-
ABSRACT - [ Total Page(s): 1 ]This project work was carried out to determine the role of management in motivating workers in banking sector, using first Bank Nig. Plc, Okpara Avenue, Enugu State as a case study. The purpose of this study is to find out how workers in the banking sector derive motivation, taking into consideration the impact of management influence and the effect of this on productivity. Also research questions and hypothesis were stated to be used in generalization towards the end of this with the appropriat ... Continue reading---
