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The Role Of Public Relations In Enhancing Customers’ Satisfaction
[A CASE STUDY OF NIGERIAN AIRWAYS ENUGU] -
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This study is aimed at pointing out the function of Public relations officer in customer’s satisfaction in Nigeria Airways Enugu. The data for this study were collected through questionnaireTABLE OF CONTENT
INTRODUCTION
Background of the study
The objectives of Nigerian Airway
Statement of research problem
Objective of the study
Significance of the study
Research questions
Research Hypothesis / Null Hypothesis
Conceptual of Operational Definition
Definition of terms Operational
Assumptions
Limitation of the study
CHAPETR TWO
2.0 LITERATURE REVIEW
CHAPETR THREE
3.0 Research methodology
3.1 sources of data collection
3.3 Population of the study
3.4 Sampling and sampling distribution
3.5 Validation of research instrument
3.6 Method of data analysis
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS AND INTERPRETATION
4.1 Introductions
4.2 Data analysis
CHAPTER FIVE
5.1 Introduction
5.2 Summary
5.3 Conclusion
5.4 Recommendation
Appendix
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ABSRACT - [ Total Page(s): 1 ]This study is aimed at pointing out the function of Public relations officer in customer’s satisfaction in Nigeria Airways Enugu. The data for this study were collected through questionnaire. Thereafter the data collected were analyzed using chi – square method which served to out qualitative characterizes. In the data into numerical form and relationships. The research finding the essentials of public relations officer in an establishment. The effect of public relations in promoting the ima ... Continue reading---
CHAPTER ONE - [ Total Page(s): 1 ]INTRODUCTION1.1 Background to the studyIn any organization, the need to maintain the image of the organization is in our contemporary societies a private one hence this study survey the role of public relations in enhancing consumer’s satisfaction. We set out to find whether Nigeria Airways Enugu, has in any way satisfied or dissatisfied the total number of people or customers that have been satisfied or dissatisfied by the organization. This study will also x – rays how far the PR roles ... Continue reading---
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ABSRACT - [ Total Page(s): 1 ]This study is aimed at pointing out the function of Public relations officer in customer’s satisfaction in Nigeria Airways Enugu. The data for this study were collected through questionnaire. Thereafter the data collected were analyzed using chi – square method which served to out qualitative characterizes. In the data into numerical form and relationships. The research finding the essentials of public relations officer in an establishment. The effect of public relations in promoting the ima ... Continue reading---
TABLE OF CONTENTS -- [Total Page(s) 1]
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TABLE OF CONTENTS -- [Total Page(s) 1]
Page 1 of 1