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Patient Perception And Satisfaction With Healthcare Professionals At Primary Care Facilities
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1.4 Research Objectives
The
general objective of this study is to describe patient perception and
satisfaction with healthcare professionals at primary health care
facilities in Enugu. The specific objectives are:
To describe and compare the perceived quality of care at the various levels of care in Enugu
To determine the level of client satisfaction with health care professionals in the health facilities
To identify the predictors of perception of quality of care and client satisfaction in the health facilities
1.5 Research Questions
The following research questions guided the study;
What is the perceived quality of care at the various levels of care in Enugu?
What is the level of client satisfaction with health care professionals in the health facilities?
What are the predictors of perception of quality of care and client satisfaction in the health facilities?
1.6 Limitation to Study
The major limitations of the study were
Interviews
and FGDs were held on the health facility premises. This might cause
clients to have the tendency to give higher ratings for fear of
victimization even though they were assured of confidentiality.
Interviewing
caretakers of patients less than 15 years of age rather than the
patients themselves might not give the true picture since their views
may be different from that of the patients themselves.
Only one health centre and one clinic were sampled due to resource constraints.
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