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The Impact Of Information Communication Technology On The Performance Of United Bank For Africa Plc
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1.2 Statement of the Problem
The
advent of information and communication technology on the performanceof
the United Bank For Africa among other sectors has brought about
several noticeable developments but at the same time, it brings about
its attendant problems. There is the problem of banks unable to strictly
comply with the mission statement /corporate mission. With information
technology, some bank management does not adequately plan to meet the
services quality. For example, the required number of customers to be
attended to by a cashier within the daily working hours to guide
against long queues is neglected- this causes delay in service delivery
time leading to long queues in the banking hall.
Another problem is
the high incidence of bank fraud borne information technology. This
fraud ranges from ATM card fraud, internet banking fraud, email and
text message fraud, fund transfer to untraceable offshore accounts,
among others.
1.3 Objectives of the Study
To identify how the introduction of information and communication technology has influenced bank performances.
To find out the reason why banks nowadays have to abandon the former ways of operations to modern banking.
To
investigate into the extent of effectiveness and efficiency in banking
sectors after the introduction of information technology.
To access how information technology helps in the reduction of cost and benefit in increasing the revenue profit of the bank.
To access how information technology has affected the customer base of the banks.
1.4 Significance of the study
The
banking system is required as a catalyst for a rapid macro-economic
development of other sectors of the economy; hence, its stability should
be the priority of the government most especially during the democratic
dispensation. Going by the recent distress in banking industry in
Nigeria, the level of public confidence in the sector has dwindled and
this has led to the instability syndrome in the sector and as such the
public assurance and confidence on efficiency in the private sector in
decaying.
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ABSRACT - [ Total Page(s): 1 ]As information technology is the modern trend in banking today it is very imperative for bank to access it’s impact operational performance so as to justify if the hunger capital invested on it is justifiable or not, analyse their problems and proffer possible solutions. The objective of this study is to identify how the introduction of information and communication technology has influenced bank performance in terms of effectiveness, efficiency, competitiveness, customers base and global ... Continue reading---
