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The Impact Of Information Communication Technology On The Performance Of United Bank For Africa Plc
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The major cause of this syndrome can be attributed to the
problems inherited in the banks operational system. The quest for
globalization and commercialization has brought about innovations in
technology. The digital age and the potential threat posed by
non-traditional competition which necessitates innovation has made it
inevitable for Nigerian commercial banks to improve upon their operation
as they face evolving revolution are being confronted with increasingly
sophisticated customer base compelling them to offer today what their
customers would be expecting tomorrow. Banks have to deviate from just
being a profit making bank to a more conscious customer centered
institution.
This research will enable banks to identify ways of
remaining competitive in the global and domestic financial industry. It
also helps prepare banks repositioning towards meeting the challenges
imposed by global banking.
Also, it is expected that the work will
contribute to the bank’s future projections on strategies to be used in
attracting depositor’s funds, reduce queues in the banking hall, the
bank’s management policies.
Finally the research work will also be a
contribution to knowledge in academic field and serve as a source of
reference to researchers who would carry out research on similar study
in the future.
1.5 Research Questions
How the introduction of information technology does has influenced bank performances.
To find out the reason why banks nowadays have to abandon the former ways of operations to modern banking.
To
investigate into the extent of effectiveness and efficiency in banking
sectors after the introduction of information technology.
To access how information technology helps in the reduction of cost and benefit in increasing the revenue profit of the bank.
To access how information technology has affected the customer base of the banks.
1.6 Scope of the study.
The
research work covers the impact of information and communication
technology on the operations of Nigerian banks in Nigeria. Specifically,
the information in this research work is limited to happenings in the
UBA Plc, Kaduna. The period of the study is to be focused on 2004-2010.
1.7 Limitation of the study.
The
major limitations of this research work are the constraints encountered
in the use of questionnaires for generating data information. Bank
customers often find the efficiency of the operational system of the
bank in different ways or perspectives; hence, it is not possible to
determine the exact level of differences between belief and practice in
the banking operation.
The bank staffers are not ready to give out
information in any form particularly in writing as it may be required in
the case of questionnaires due to secrecy. To get information or data
from these groups of people, the researcher has to exercise a lot of
patience.
Due to time and financial capability, the researcher was
not able to cover all the products of the bank that has been made
possible through information technology.
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ABSRACT - [ Total Page(s): 1 ]As information technology is the modern trend in banking today it is very imperative for bank to access it’s impact operational performance so as to justify if the hunger capital invested on it is justifiable or not, analyse their problems and proffer possible solutions. The objective of this study is to identify how the introduction of information and communication technology has influenced bank performance in terms of effectiveness, efficiency, competitiveness, customers base and global ... Continue reading---
