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The Contributions Of Modern Communication Equipment To Job Performance Of Secreraties In Selection Business Organizations
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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The
advancement of modern office equipment has taken the "electronic"
Office, which is a term used to describe how modern offices are
evolving, closer together. The advancement of modern office equipment
has allowed employees to be more flexible throughout their careers.
Furthermore, the ethnological problem has resulted in organizational
structure shifts (Abdullahi 2002).
According to Anyautonhu (1987),
the use of new office machinery has advanced so much in the field of
business in highly developed countries that people are now evaluating
its true effect on secretaries in particular and staff in general.
Office
methods and services are daily getting complex and the volume of
materials and information to be handled are daily increasing and the
reaction or response and time expected of the secretary is now shorter
than it has been in the recent past. There is therefore the need for
office administrator which include the secretary, to cope with the
increasing quantity and quality of services required as a result modern
equipment are rapidly spreading of Nigeria industries.
Prior to the
present information revolution called information age, most of the jobs
performed by secretary’s in office are manually carried out. Consequent
upon this, most outputs and services were of very how standard.
Moreover,
a great deal of time, money, energy and materials were lost in the
course of producing one unit of an output. According to Stonick (1989)
the workload was enormous and the staffing for the sake of economy, was
as small as possible. The clerk a sort of combination photocopier,
secretary and accountant, had too much to do, and time of the work was
laborious, dull and time consuming.
During the 19th century
industrial revolution of Europe and that of America, many equipments
were produced which possess the ability to perform most of the functions
previously performed by man not only were the machines found to be
capable of performing similar functions previously performed by man,
they were found to be able to our-perform man quantitatively and
qualitatively. Following this discovering the years a lot of improvement
and innovation have been introduced to enhance and facilitate the
secretary’s job. Various machines have been developed and introduced
into the offices.Notable among them are: Computer, Telephone, Facsimile
machines, printers, Telex machine, thought tank machines, Tape
call-maker, Intercom (PABX) facilities, Internet network and servers
etc.
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ABSRACT - [ Total Page(s): 1 ]This study examined the contributions of the latest communication office equipment to job efficiency of the secretary in Nigeria Breweries Plc (NB) one of the branches in Enugu. In carrying out this study, 100 staff which comprise of 30 secretaries, 30 managers, 10 accountants and 10 assistant managers, were randomly selected out of 550 staff in the establishment. They were interviewed and their responses analysed. It was found among other things that introduction of these machines have helped t ... Continue reading---
