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The Contributions Of Modern Communication Equipment To Job Performance Of Secreraties In Selection Business Organizations
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During the industrial revolution, the secretary achieved a ‘cog’
status, in that he had to work with these machines and was in real
sense, part of the machines. But with modern communication equipment the
secretary has been able to liberate himself from the status. Office
communications could now take place by the use of some of the modern
office machines rather than the traditional methods. These new
innovation brought a lot of changes to the secretary’s work in terms of
memos, reports and the skill of communication, for instance giving
instructions, interviewing e.t.c. Therefore it is upon this premise that
this study is set to examine the contributions of modern communication
equipment to job performance of secretaries in selected business
organizations.
1.2 STATEMENT OF PROBLEM
To improve
efficiency in Industry, management is usually looking for ways to
increase productivity, quality of goods and services and grab the best
edge among her other competitors. This aim can easily be achieved
through the use of high technology in the office. The overall operation
of a secretary’s naturally involve a tremendous amount of paper
shuffling and record keeping, accounting procedures for payrolls,
financial reports, invoices etc. In most case, these secretaries are
deficient in the operations due to lack of modern equipment. Either it
is caused by lack of adequate training on how to operate the machines or
the machines are not available although cost of purchasing the machines
are exorbitantly high and cost of training is also high. This poses a
great challenge to the job performance of the secretary.The modern
office equipment are very indispensable and especially now that almost
every office had gone technologically. In spite of the good things about
these machines. It is observed that many offices have not installed the
machines for their secretaries. This poised researchers to ask several
question such as; What must have been the caused for this neglect? Would
it be that they are not aware of the advantages of those modern
equipment or that secretaries lack the technical know how or that
business owners and secretaries do not deem the knowledge of the
existence of the modern machines necessary. However it is against this
backdrop that the study is set to examine contributions of modern
communication equipment to job performance of secretaries in selected
business organizations.
CHAPTER ONE -- [Total Page(s) 3]
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ABSRACT - [ Total Page(s): 1 ]This study examined the contributions of the latest communication office equipment to job efficiency of the secretary in Nigeria Breweries Plc (NB) one of the branches in Enugu. In carrying out this study, 100 staff which comprise of 30 secretaries, 30 managers, 10 accountants and 10 assistant managers, were randomly selected out of 550 staff in the establishment. They were interviewed and their responses analysed. It was found among other things that introduction of these machines have helped t ... Continue reading---
