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Benefits Of Information Technology On The Job Performance Of Secretaries Employed
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CHAPTER ONE
1.0 Introduction
By the mid 20th century, human had achieved a mastery of technology sufficient to leave the atmosphere of the earth for the first time and explore space. According to Merriam Webster (2007), technology is making usage and knowledge of tools, machines techniques crafts, systems or methods of organization in order to solve a problem or perform a specific function. The word Technology comes from Greek, the term can either be applied generally or to specific areas: Example include construction Technology and information technology.
1.1 Background of the Study
Information Technology has dramatically changed all aspects in business and industry in modern society. These technology developments have adversely affected the jobs of many people. To understand information Technology, Bennett (1997) defines it as acquisition, processing, storage and dissemination of information using computers.
However, Eric Schalzbery (2004) in his views says that with the high rate of technological development in this “global village†era, the secretary has come to terms with the reality of having her job greatly enriched and complete business activities going on in modern office. The secretary plays important role in ensuring the proper utilization of these machines for greater productivity.
In the past, most office work had been carried out manually although then the volume of office work had been small and was less sophisticated in industrial art, hence there was no significant demand for modern technology. But today when one looks at the basic tasks in an office, whether it be writing, calculating, filling, sorting or analysis it is found that office machines can be used to do the job better and faster which leads to great achievements and professionalism in the field. There has never been greater need for efficiency in business than there is today. All kinds of business must employ modern methods in their offices as the raw materials of an office is information, the responsibility of an office is like that of a clearing house, receiving and sending out information, processing, storing facts in various forms. Therefore, the ever increasing size of business organizations has increased the development of new techniques in office management unlike in the past where the secretary made use of old model manual typewriter that does not enhance efficiency.
CHAPTER ONE -- [Total Page(s) 4]
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ABSRACT - [ Total Page(s): 1 ]The major benefit of this study was to determine the benefits of information technology on the job performance of secretaries employed in polytechnics in Federal Polytechnic Oko. The population of the study consists of 74 secretaries in Federal Polytechnic Oko. Four research questions were formulated which guided the study. A 40–item structured questionnaire was developed and validated. Percentage responses were used to answer the research questions. The major findings of the study were: ... Continue reading---
