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Benefits Of Information Technology On The Job Performance Of Secretaries Employed
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Since the secretary is a medium through which the organizations actions
and policies are conveyed to the public in readable and disenable form,
it is wise that she is exposed to office machines and understand their
proper usage so that she can efficiently carryout the routine job of the
office. By so doing, the organization concern can benefit highly form
the services of the secretary.
The secretary is part of the
management team since she is completely involved in the affairs of the
office and in making and implementation of business plans. She deals
with letter drafting and typing, filing, processing and storing of
information as well as disseminating information with the office
automation such as electronic typewriter, word processor, computer,
telephone tax machine, internet, e-mail, photocopier and calculating
machines at her disposal, her job is sure to progress swiftly and a
boost to attaining productivity in the organization where she works. As a
result, the naming is changing. Popular titles now are administrative
assistants, executive assistants, office manager, coordinator and
specialists. Communication skills and class are required for tasks such
as preparing conferences, working with clients and coaching staff.
Secretaries and administrative assistants will keep on playing an
essential role in majority of organizations and technical inventions
cannot replace these personal skills.
The government has not
lagged behind in the development of information technology. According
to information technology for development, an internal journal;
information technology has great relevance for government and social
economic development programs. For information Technology development of
telecommunication, infrastructure is considered to be an important
pre-requisite. Information Technology is dependent on human resource
development which means development for technical manpower. The
government has introduced E-government in its operation today and this
shows the importance the government attaches to information technology.
1.2 Statement of the Problems
There
are problem encountered despite the benefits of information technology.
Even though modern technology is regard as important and of high value
in ensuring quality work output in an office as well as bringing about
productivity, it is equally believed that these machines can cause job
displacement.
The machines are cost effective therefore some
organization do not really apply the use of some of the modern machines
and this lead to poor performance.
There is however a great loss of
job from typing pools (Rackham, 2001). Many workplaces previously manned
are fully automated and many jobs are being changed as the new
technology is introduced this has however led to reduction of employees
including secretarial staff.
This study is therefore aimed at
examining how information technology could be utilized by secretaries
to be more productive in their areas of work and put in place, possible
solution that shall give the secretary the comfort to hold on to the
profession without fear of future extinction.
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ABSRACT - [ Total Page(s): 1 ]The major benefit of this study was to determine the benefits of information technology on the job performance of secretaries employed in polytechnics in Federal Polytechnic Oko. The population of the study consists of 74 secretaries in Federal Polytechnic Oko. Four research questions were formulated which guided the study. A 40–item structured questionnaire was developed and validated. Percentage responses were used to answer the research questions. The major findings of the study were: ... Continue reading---
