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Motivational Tools And The Productivity Of Office Professionals
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Hornby (1995) opines that, Human Relation is one of the core functions
of a secretary in an organization. It is the wholesome responsibility of
a secretary to tactfully and wisely exhibit the role of Human Relations
in order to create hard work. Melvin (1990) said that as occasion
demands, the secretary may be required to stand in for the executive
when the Executive is indisposed and perform or carryout a general
supervision in an organization. A trader has little of no need
at all for effective management of correspondences. However, as business
expands, the need for paper work arises. Letters would have to be
written and received, stored, processed and disseminated to the
appropriate quarters for consumption. These documents may be needed for
future references, which could only be formed or retrieved if they are
properly kept. Nwosu (1997) defines storage of filling as the
process of sorting documents or correspondences into appropriate
headings, which enables easy location. This practice is good so long as
it does not allow dust and insect to destroy or muddle up the documents.
But advances filing tools for long-lasting preservation of documents
has been carried out for effective and efficiency secretarial work or
function. This implies that organization is enriched with more
information both the past and present via this function, performed by
secretary. It is also worthy of note that, secretarial functions have
significantly enhanced the organizational administration operation.
Whitehead (2001) states that, a secretary today the power behind the
“throne†in many Executive situations. That is to say, behind every
successful administration, a first class secretary acts as effective
administration nerve.
1.2 Statement of the Problem
Experiment
has shown that most techniques adopted or deplorable by the employers
is void of appeal to encourage and influence the morale of the office
professionals, and by extension could hamper the best of the office
professionals working ability and productivity. This is because
employers of labour have not taken into cognizance of those factors that
boost efficiency and effective performance which ordinarily could yield
high productivity in organization. More so, it is obvious that there is
negative impression such as fear of reward system, which affects
grossly the morale of the office professionals in achieving
organizational goals. Some employers do not see the need of improving
the staff welfare or give a better remunerations and incentives to them,
and thereby has demoralize the morale of the workforce in the
organization and has in turn reduced productivity of the office
professionals. In addition, some employers of labor
erroneously believe that by showing, swearing and treating office
professionals with termination of their contract or employment would
propel them to perform their duties. Whereas, this factor could yield
“good†results in a short-term and in the long run, the office
professionals will likely contemplate on either to keeping the job or
quitting. Furthermore, the management in most cases are careless about
what their workers feel productive or unproductive at work, and these
have resulted to lateness, absenteeism, truancy, theft etc. all these
are factors that have culminated to poor exhibition of attitudes toward
work or performance.
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