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Impact Of Information And Communication Technology In Today’s Business Environment
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There is need that current development in the area of
office information and communication system, should be investigated
with view of identifying skills that should be infused onto today’s
secretaries.
This is necessary so as to bridge the gap between
institutional training and work place demands for specific skill o3
brim (2002) urged business and office educators to use appropriate
methodology to discover what requirement and abilities (ie skill) are
needed by secretaries in the todays business to respond technological
advances in the collection, processing, storage and retrieval of
information he opined that the new ability requirements should be
converted into educational objectives in forma of performance goals
that explicitly and unambiguously described jobs and task in the
business of today.
The need for secretaries to posses skills in
handling office information and communication system for effective
job performance in the business of today cannot be over emphasized no
business of today can function or flourish effectively with out proper
application of office information and communication systems in this
period of sophisticated information and communication technologies
and succeed in face at stuff competitions from rivalries in todays
business. So far that these office information and communication
system are indispensable for efficient management information and
communication , therefore, the secretary’s skills are the major
determinate to the level of success to be achieved in the applicator of
these system.
1.2 STATEMENT OF THE PROBLEM
The sophistication
of office information and communication systems no doubt has crated a
lot of problems that need to be taken care of . for all types of
organization to succeed in today’s rapidly changing environment ,
they need to be able to process data and use information
effectively. In conducting their day- to-day operations, organizations
use information for functions such as planning, controlling organizing
and decision making. For instance most secretaries in todays
business cannot operate modern equipment that is used or found in the
office today. For example faxing, E-mailing, and sourcing for
information in the web, securing information by using password.
Therefore
the problem of this study is to ascertain the office information and
communication system skills needed by secretaries in today’s business.
1.3 PURPOSE OF THE STUDY
The main purpose of this study is to investigate on the basic office
information and communication system skills needed by secretaries in
todays business.
Concisely, this study seek to ascertain the following such as.
To identify the office information and communication system skills
needed by secretaries in today’s business for operating fax machine.
To determine the telephone skills needed by secretaries in today’s
To find out the telecommunication skills needed by secretaries in today’s business.
To assess the skills needed by secretaries on computer/word processing operation.
To analyze the communication system skills needed by secretaries in
the operation of internet relay chart and video conferencing.
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ABSRACT - [ Total Page(s): 1 ]The researcher aim at knowing the detail of office information an communication system skills needed by secretaries in today’s business. The work is divided into fire chapters the first chapter to works. Into the background of the study, statement of the study, purpose of the study, significance of the study, research question, and scope of the study.The chapter two bring about the review of related literature, on office information and communication system skill need by secretaries ... Continue reading---
