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Office Communication Skills And Organization Performance In The Banking Industry In Rivers State
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CHAPTER ONE
INTRODUCTION
1.1 Background Of The Study
All human
interactions are form of communication. In business organization,
nothing can be achieved without effectively communicating with
employers, employees, clients, suppliers, and customers.
Business all
over the world today is very challenging. To stay profitable in the
highly challenging and competitive global market economy all factors at
production (i.e men, machine and materials), should be wisely managed.
Among the factors of production, human resource constitutes the biggest
challenge because unlike inputs, employee management demands skillful
handling of thoughts, feelings and emotions to secure highest
productivity. Effective office communication plays an important role in
this challenge. Communication has crucial impacts among work groups in
that office communication is a channel to flow of information,
resources, and even policies. According to Eunju Phd (2009), office
communication can be broadly defined as communication with one another
in the context of an organization. This type of communication, in turn,
includes activities of sending and receiving message through various
layers of authority, using various message systems and discussing topics
of interest among departmental groups. However, the effectiveness of
this form of communication is engineered by its clarity and influence.
Several
studies has emphasized that effective communication can enhance
organizational outcomes (Garnelt, Marlowe, & Pandey, 2008; Pandey
& Garnelt, 2006). effective communication influence on the
perception and opinions about persons, communities, organizations,
governments, and even society. As a managerial tool, communication is
frequently expected to share information with members, to coordinate
activities, to reduce unnecessary managerial burdens and, rules and
ultimately to improve organizational performance. (Eunju Phd, 2009).
In
organizations, the art of communication cannot be overemphasized; it is
the means by which people interact, understand and work with one
another. Its represents the bloodstream of organization. This means that
nothing can be achieved in an organization without effective
communication. Communication skills are important in all human
endavours, including business. Even though communication skills are so
important to success in the workplace, there are many individuals who
find that there is a limit to their communication skills and that they
seen to have reached a stumbling block in their progress. This study is
therefore focused on office communication skills and its impact on
organizational performance.
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ABSRACT - [ Total Page(s): 1 ]This study was carried out on office communication skills and organization performance in the banking industry using First Bank Plc. Rivers State as case study. To achieve this, three significant research objectives were formulated. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of staff of First Bank Plc. Rivers State. In determining the sample size, the researcher conveniently selected 119 respondents while 110 ... Continue reading---
