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Office Communication Skills And Organization Performance In The Banking Industry In Rivers State
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1.2 Statement Of The Problem
Effective
communication helps to drive organizational change and success. It
ensures improved delivery to customers and smooth workflow among
workers. However, many industrial disputes originate due to failure in
communication. Hence it is important to stress that in communication,
emotions, environment, psychological and technical characteristics of
the medium is relevance to enhance the organizational performance. In
the view of Okoye (2004), psychologically transmission goes beyond
reception of information but understanding and feedback. According to
Chudi (2013), In spite of the laudable roles of effective communication
in improving organizational performances, it is regrettable that some
faculties pay lip service to the maintenance of effective communication
systems. The ultimate goal of effective office communication is to
facilitate a change in behavior to achieve management objectives(World
Bank, 2001). Communication is both a symptom and a cause of organization
performance problems. Poorly designed organizations, ineffective
processes, bureaucratic systems, unaligned rewards, unclear
customer/partner focus, fuzzy visions, values, and purpose, unskilled
team leaders and members, cluttered goals and priorities, low trust
levels, and weak measurements and feedback loops all cause communication
problems, and directly affects organization performance.
1.3 Objective Of The Study
The
general aim of this study is to examine the impact of office
communication on organizational performance. To achieve this, the study
will specifically;
1. Ascertain if effective communication have any significant impact on organizational performance.
2. Examine the communication techniques that enhances workers performance in an organization.
3. Identify the factors that affect effective communication in an organization.
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ABSRACT - [ Total Page(s): 1 ]This study was carried out on office communication skills and organization performance in the banking industry using First Bank Plc. Rivers State as case study. To achieve this, three significant research objectives were formulated. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of staff of First Bank Plc. Rivers State. In determining the sample size, the researcher conveniently selected 119 respondents while 110 ... Continue reading---
