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The Effect Of Job Design On Secretaries Performance
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Eni (1989) also defined the secretary as a member of clerical staff
whose fundamental function are concerned with the preparation of
correspondence or communication in all form with and outside the
organization. From the above definitions, it can be seen that secretary
is an indispensable management personnel in an organization and outside
environment. Considering the job of a secretary in an organization they
deserve a job design that is motivating. Also, Durcker (1978), stated
and asserted that an organization needs the best performance a man is
capable of and a man needs more than a job he can perform. He need a job
that will provide the greatest scope of his abilities and talent the
best opportunity for growth and for superior performance. The secretary
position varies widely depending on the size of the organization the
number of workers employed, the nature of the business as well as
personal qualities. Today the secretary’s job has also been hanged due
to computerization their job became more challenging than ever because
of the current technological design. A research on job design will not
be complete without making mention of motivation. Motivation is a way of
stimulating people into action. Therefore, the redesigning of a
secretary job will not only focus on the key job characteristics,
dimensions of contents function and relationships, but also considering
the important of individual differences in relation to job design
consequences. Birdchall (1975) stated that an understanding of human
motivation is essential to the job designer. The job which he creates
may be technical depending upon the cooperation and involvement of the
job holder. Therefore, he must be aware of the important role of work in
a man’s life in order that he is better able to engineer a fit between
human needs and technical requirement of the work. Work is an aspect of
life which gives man his status and binds him to the society. Discontent
may result from individual failure to find satisfaction in his job not
meeting his psychological and social needs. The feeling that his
contribution to the organization is not being adequately compensated
rewarded or recognized by the organization. The high level of job
specialization promoted by scientific management approach created a
number of problems centering on the individual workers moral and
behavior example low satisfaction, high absenteeism and low turnover
were partially attributed to the boredom and monotony created by highly
specialized routine nature of individual employee’s work. The
introduction of an effective job design in the job of a secretary will
show improvement in the secretarial job performance. These changes come
through job content function, relationship and feedback of jobs.
1.2
STATEMENT OF PROBLEMS These are the problems which the
researcher intended to find out the solution at the end of the
study. Most secretaries cannot perform better due to the
kind of job design structure given to them. Sometimes
job design given to them create a feeling to them that their
contribution are not adequately compensated, recognized or needed in the
organization. They feel demoralized when they see their job as the one
that have no definite sequence or procedure for doing it. Because they
feel demoralized or humiliated by their broiling managers they feel they
cannot satisfy their psychological and social needs These
problems and so many others are what the researcher intend to find out
the solution to in this study.
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