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The Impact Of Keyboarding Skills On Performance Of Secretaries In Business Enterprises
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Business enterprises exist to achieve a set objectives or goal. The
secretaries are total persons influence by input received from external
factors, example; trade association, political association etc. they are
citizen members of the system in any industry and virtually influence
demand and supply. In recognition of this, it is then believed that
secretaries are unique in their own ways, they play vital roles, need
and different level of knowledge and skills; it then becomes imperative
for the secretaries to recognize this unique differences.
Hence, good
keyboarding skills of secretaries ensure good qualities both in typing
out figures that contains customers’ details for documentation and
producing error-free of business letters, memos, transcripts etc. in any
business enterprise. Keyboarding skills breed coercion which ensure
organizational and industries efficiency that leads to organizational
success. So any business enterprise that lack keyboarding skills
oriented secretary would find it difficult to attain her desire
objectives.
Statement of the Problem
The secretaries can be looked
upon as vital link in an organization, more than that they are expected
to carry out nearly thousand different activities in assisting the
executives (Wikdal, 2001). The inability of secretaries to meet up with
this expectation has brought frustration to their bosses. A lack of
keyboarding skills impedes secretaries in their work because it can turn
even a relatively small typing into an arduous and time consuming
ordeal. For example extra time and energy are needed to hunt for the
right keys. Fumbling with keys can generates spelling and punctuation
errors. Extra time and energy are needed to find and correct typing
mistakes. Poor keyboarding skill therefore affect secretaries’ ability
to complete a related task, (Johnson & Brine, 2000, McDonald &
Foss, 2007). This has equally raised quarrels between the secretaries
and their bosses, other employees, customers and the public of which the
reason might be lack of good keyboarding skills, more sometimes, these
keyboarding skills are not found in secretaries. Therefore, this
research work will examine the impact of keyboarding skills on the
performance of secretaries in business enterprises.
CHAPTER ONE -- [Total Page(s) 2]
Page 2 of 2
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