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Assessment Of Competencies Required By Secretaries In Secondary Schools
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1.2 STATEMENT OF THE PROBLEM
In
many organizations, secretaries are seen as disposable employee who
should be hired and fired at will (Azuka and Agomuo 1993). This is as a
result of poor skills acquisition and poor attitude of these
secretaries. In the past, many secretaries were placed in positions of
responsibility but lacked enough authority to carry out their
responsibility. The current foster pace of business and the resulting
functions and more advanced skills available help to delegate both more
responsibility and more authority to the secretaries. While the
qualifications for different job slots, vary with the nature of the
particular job and the requirement of each executive, the trend today is
towards better educated secretaries who are willing and qualified to
perform as many tasks as can be delegated to them (Webster’s secretarial
Handbook).
Therefore, the problem of this study posed as a
question to identify the knowledge, skills and attitude of secretaries
that work in secondary schools to enable them face the current roles and
responsibilities of secretaries in this modern era.
1.3 PURPOSE OF THE STUDY
The major purpose of this study was to determine the competencies
required of secretaries employed in secondary schools in Aguata local
government area of Anambra state.
Specifically the study was to:
1. Identify the communication skills required of secretaries employed in secondary schools.
2. Find out computer skills required of secretaries in secondary schools.
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ABSRACT - [ Total Page(s): 1 ]The major purpose of this study was to determine the assessment of competencies required by secretaries in secondary schools in Aguata Local Government Area of Anambra State. The population of the study comprises of 30 secretaries in 21 secondary schools in Aguata Local Government area. Two research questions were formulated which guided the study. A structured questionnaire was formulated which guided the study. A structured questionnaire was developed and validated percentage were used to answ ... Continue reading---
