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Professional Ethics In Secretarial Practice And The Level Of Job Performance Of Secretaries
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Discretion and Loyalty: The private secretary will
frequently in the cause of her duties require a great deal of wisdom in
handling some matters, some of whixch may be of special interest to
outsiders.
Sociability: A secretary should not be an introvert in
nature that is she must be the type that mixes freely with people both
within and outside the firm or organization.
Common sense and
Initiative: A secretary needs to exercise common sense in handling the
unexpected situations as well as ordinary routine matters.
The secretary professional has suffered many set back years. Some of
causes of the set back are due to some unethical attitudes of
secretaries to their job, their boss, co-workers and member of the
public. The female secretaries for example, have been known to be having
immoral sex relationship with their boss in the course of discharging
duties. Some use to leave their work undone, going from office to office
to gossip and backbite, some will absent themselves from work in the
tertiary institution, it is drastically reduce the unethical behavior
from what it usually look like before.
In other to bring
secretaryship to a profession status, secretarial association has set
some minimum required academic qualification for entry into profession.
These include: A secretary must possess Good General Education,
Proficiency in Shorthand and Typewriting, Good practical knowledge of
Account and knowledge of secretarial procedures. They must have interest
in Current Affairs.
1.2 STATEMENT OF THE PROBLEM
It
has been observed that some secretaries behave unethically to their
bosses, collogues and also to customers and clients.
Some
secretaries behave in a way that even if they are good in their field,
the way they behave does not allow them to gain their promotion as at
when due.
Secretaries negative behavior leads to something
which they do not critically suppose to have. It is therefore, necessary
to examine behavior, characters and conduct expected of secretaries in
recent times to find out whether there is measure of improvement in
their ethical behaviors.
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ABSRACT - [ Total Page(s): 1 ]This research project was carried out using The Polytechnic Ibadan, Adeseun Ogundoyin Campus, Eruwa as a case study.Categories of Secretaries and HOD/HOU were used to gather information on the above topic. Questionnaire and interviews were methodology adopted.It was discovered that training played a major impact on the Job performance of Secretaries, but it is not is isolation as other factors also contributed to the performance of Secretaries.It was recommended among other terms that student an ... Continue reading---
