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Evaluation Of The Performance Of A Professional Secretary And A Computer Operator In An Organization
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1.2 STATEMENT OF THE PROBLEMS
The work of a professional secretary
is quite different from that of a computer operator in an organization.
This is so because the work of a professional secretary encompasses
that of a computer operator. Secretaries responsibilities include
various administrative and clerical duties needed to run a company
efficiently and smoothly.
Some duties include serving as an office
information manager, arranging and scheduling meetings or appointments
and preserving paper and computer files, managing projects, handling
travel arrangements and distributing information through the use of
telephones, mails, e-mails while the work of a computer operator is just
limited to operating the computer, but in spite of this differences, a
lot of organization tends to place a computer operator in the same level
with a professional secretary which undermine the profession. As such
doubt is expressed about the importance of a professional secretary’s
contribution to goal attainment of an organization sequel to wrong
perception of organizational members, as such people treat the
profession with contempt and disregard. Hence the subject matter of this
research: Evaluation of the performance of a professionals secretary
and computer operators in an organization becomes worthy of
investigation.
1.3 OBJECTIVES OF THE STUDY
The general
objective of this study is to evaluate the performance of professional
secretaries and computer operators in an organization.
However the specific objectives of the study are:
i)
To examine the roles played by professional secretaries and computer
operators in the smooth running and planning in an organization.
ii)
To identify the factors that are responsible for lack of promotional
opportunities of professional secretaries and computer operators in an
organization.
iii) To examine the duties of professional secretaries as compared to computer operators in an organization.
iv) To know the demands for professional secretaries services and computer operators in an organization.
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