Effect Of Information And Communication Technology On The Performance Of Public Service Organisations

1.3  Aim and Objectives of the Study

The aim of the study is to examine the effect of ICT on the performance of public service organization. The specific objectives of the study is to;

i. Examine the effect of information technology on the operations of public organizations.

ii. Examine the effect of information communication technology application on the performance of public sector employees.

iii. Investigate the effectiveness of public participation on electronic service delivery.

1.4  Research Questions

The following are the research questions which this study seeks to unravel

i. What is the effect of information technology on the operations of public organizations?

ii. What is the effect of information communication technology application on the performance of public sector employees?

iii. What is the effectiveness of public participation on electronic service delivery?

1.5  Statement of Research Hypotheses

i. H0: Information technology does not significantly affect operations of public organizations.

ii. H0: Information communication technology application does not significantly affect the performance of public sector employees.

iii. H0: Public participation is not significantly affected by electronic service delivery.

1.6 Significance of the Study

The important of this study cannot be overemphasized, especially at a time when the performance of public sector organization has been a thing of concern compare to how public service organizations function in other part of the world. Therefore, the following are those who this work seeks to benefit.

Public: This study will be a template for those who may be interested in the subject of discourse as a basis for knowledge. It will also serve as a basis for further academic research on the topic being investigated.

Government Ministries, Agencies and Departments: The study will also serve as a template for confronting various problems in government and learn how to effectively and efficiently entrench ICT to aid and maximize effective and efficient performance. It is pertinent to note that the study will also be useful for private organizations who may want to study the challenges and how it can be confronted in order to improve organizational performance.

The outcome of the study will be a template for requisite legislation on how to move the public sector forward and a basis for policy making for development agencies.

1.7  Scope and Delimitation of the Study

The scope of this study will cover how information communication and technology has affected the performance of public sector organization with special focus on Lagos state waste management authority (LAWMA). This will help the researcher to deduce and evaluate the impact of technological innovations on the operation of this organization. Specifically, the research willexplore issues related to electronic service delivery or e-administration on public participation.

On the other hand however, factors that may hinder the study include time lag, the available time allotted for the completion of this study may not be enough to carry out the survey. Also, the stress of combining the study with other academic activities and work due to the nature of the programme may be too stressful for the researcher. Another factor that may hinder the study is that, the cost of carrying out the study may be too much for the researcher.

1.8 Operational Definition of Terms

Information Communication Technology (ICT): This is a generic concept that refers to all form of technological innovations like telephone, internet, television, email etc

Public Service Organization; It can be referred to as an organization of government that offers direct service to the people within a system.

Performance: This simply refers to the effectiveness or efficiency of a particular organization i.e it entails the measurement of the result of an organization against target goal.