-
Role Of Quality Control And Inspection In Consumer Satisfaction In A Manufacturing Firm
CHAPTER ONE -- [Total Page(s) 4]
Page 3 of 4
-
-
-
QUALITY CONTROL
This
embraces all activities concerned with measurement, data collection and
analysis, conducted within the plans laid down by quality which are
designed to give early warning or negative trends in processes to be
taken before detection work is produced.
STATISTICAL QUALITY CONTROL
This
is one and the same with statistical process control. A part of quality
control, but including a wide range of technique for the diagnosis,
elimination and control of process related problems. The techniques vary
from simple to the sophisticated.
INSPECTION (1)
This has to do
with the taking of measurement with comparison purposes after the event
of production or the completion of services. While it is hoped that
someday this activity will be a thing of the past, it will probably be
with us for a long while for obvious reasons. However, it should be
noted that inspection adds nothing to the value of the product or
services, but rather add it’s cost if quality measures are followed
strictly, reliance on inspection should almost be eliminated or reduced.
Improving organizational performance
1.4 LIMITATIONS OF THE STUDY
Every study has its limitations fall below.
The ideas, which the researcher has established or acknowledged.
Naturally,
knowledge of these limitations is essential for an appropriate
interpretation of the findings. Devoid of the basic limitation that are
general to almost every research such as time, cost of materials,
mobility collecting and processing of data, and restrictions related to
difficulties in the interpretations of findings as a result of the
nature of the characteristics of the population. This research has its
own unavailability of related materials, difficult in accessing customer
satisfacture records, for example, Michelin for over decades an
industry leader in the manufacture of both domestic and industrial size
tyres. That was partly as a result of the close guarding of information
of any sort or form, which could have given up their technology secrets.
Notable among the many limitations that brought about by the external
environment. That is the motivations extraneous that may account for any
success or failure in implementation and, or execution of quality
control inspection in the organization. As mush as possible, the
external environment will be checked or held constant to ensure that
reliable result are obtained from this study.
1.5 DEFINITION OF TERM AND VARIABLE
Inspection quality (TQ)
Quality
can best be described as anything that an organization, a society or a
community does, which in the eyes of other determines its reputation on a
comparative basic with the best alternative.
INSPECTION QUALITY MANAGEMENT (QUALITY CONTROL INSPECTION)
This
is a sub-element of inspection quality and embrances the managerial and
customer features. It does not include the philosophical or business
strategic issues. The word “management†means authoritative control over
the affairs of others or an act or instance of guiding or the careful
grading of an asset. (ttutetin 1992).
CHAPTER ONE -- [Total Page(s) 4]
Page 3 of 4
-
-
ABSRACT - [ Total Page(s): 1 ]Quality control as a science has Gts root in the origins of mass production, notably in the ford motor company. Inspection quality today is marketing different from anything enuisaged by its American pioneers.Although, most theories of quality control inspection are adopted from management theory already in existence, quality control inspection is only interested in referring their practicability to the benefit and the or efficient running of the organization. ... Continue reading---
